The following details explain the type of refund the Customer will receive if he cancels an order:
Please note that should an order be canceled at any time during the production process, the Company owns the writing that has been done.
The Customer always submits a deadline date with their orders. Occasionally, an emergency situation may delay the delivery date.
When the delay is the fault of the Company, the refund amount will be calculated based upon the length of delay the Customer has experienced.
Refunds for delayed delivery will not be provided in the following situations:
Note: If the Customer extends a deadline on his own, the new deadline will be the one that the Company will target.
Should the Customer place a request for a refund based upon dissatisfaction with the quality of a delivered product, the Customer must contact the Customer Support Department and provide a detailed accounting of the quality issues. At this point, the Quality Control team will investigate the claim and make a determination.
It is the responsibility of the Customer to contact the Customer Support Department with a refund request within two months after order delivery.
Once the request has been submitted, with the details of the reasons, the claim will be investigated by our Quality Control team, and a decision will be made within five days and the Customer notified.
Should the investigation team require additional information, it is the responsibility of the Customer to provide it in a timely manner.
If a refund has been authorized, the Company will process it within five business days. It should be noted that any bank transfer delays or fees are not the responsibility of the Company.
If the banking processing fee is £10 or more, and if the refund is a small amount, we will provide a credit balance rather than a cash refund. The Customer can use this credit to offset the cost of a future order.